1. What is Paraw?
Paraw is an online store that offers a wide selection of stylish and functional products, including T-shirts, Mugs, Blankets, backpacks, tote bags, wine carriers, and more. We focus on unique designs with themes like eco-consciousness, luxury, and mythical elements.
2. Can I customize the design placement on my T-shirt?
Yes! You can request to have the design transferred to the back of the t-shirt, the front of a long-sleeve tee, or any other product.
3. Can I choose a different fabric thickness for my t-shirt?
Absolutely! We offer both thinner and thicker linen options for our t-shirts.
4. Is there an extra cost for customizing the t-shirt design or fabric?
No, there is no extra cost for these customizations. We are happy to adjust the design placement or fabric thickness based on your preference!
5. What if the design I like is not available in my preferred color?
Please contact us via email or chat before placing your order, and our team will check availability. If possible, we will offer the same or a similar product in your desired color.
6. Can I return or exchange customized t-shirts?
Customized items are typically final sale, but if you encounter any issues with your order, please contact us, and we'll do our best to help!
7. Will customizing my t-shirt cause a delay in shipping?
Customizations may add a little extra time to the processing of your order, but we strive to get all customized items shipped within our standard delivery time frame.
8. Where do you ship?
We ship within the United States.
9. How can I track my order?
When you complete your purchase, you receive an order confirmation email that includes a link to the order status page. You can click this link to check the progress of your order. If you prefer, you can download the Shop app to track your orders. The app provides features like real-time order status updates and delivery notifications.
10. Do you offer free shipping?
Yes, we offer free standard shipping within the USA.
11. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
12. What is your return or exchange policy?
We do not accept returns for change of mind or ordering the wrong size or color, since each item is made to order. Returns are only offered for damaged items or manufacturing errors within 30 days of product delivery. Please contact: support@theparaw.com
13. How do I cancel or modify my order?
If the order has not gone to production yet, then you can cancel or modify the order.
14. Can I contact customer support?
Absolutely! You can reach our customer support team by emailing us at support@theparaw.com or by chat. We aim to respond within 24 hours.
15. Are your products eco-friendly?
Some of our products are made with eco-conscious materials, and we continuously strive to offer sustainable and environmentally friendly options. Check our product descriptions for more information on specific items.
16. What if I received the wrong item/a bad print?
You have to send pictures and a description of the issue to our support team immediately.
17. If the item requested is out of stock?
If the requested item is out of stock, feel free to email us, and our team will reroute your order to the most suitable alternative print provider.
18. What if I don't like the text on the design? Can I change or remove it?
Absolutely! You can request to remove, change, or customize the text on any design before placing your order. We’re happy to tailor the design or text to your preference and apply it to different products for you.
19. If the T-shirt or hoodie I choose has a design on both the front and back, and I want to personalize and remove one, will the price change?
Yes — the price is affected by the number of printed areas. Removing a design (from the front or back) can lower the production cost, which may reduce the final price of your item before placing your order.
20. Can you print my child’s photo on a puzzle?
Yes — absolutely! We offer custom photo puzzles — just send us your child’s photo via chat or email. We’ll handle the rest and create a personalized keepsake you’ll love.
21. What if I can’t find my preferred color, size, or it's out of stock?
If you don’t see the exact option you’re looking for, feel free to email us. Our team is happy to assist and may be able to customize or source it for you.
22. Can I use my own photo or artwork for the woven blanket?
Yes! We accept personal photos or custom graphic art to print on your woven blanket. Just send an email before placing your order.
23. Can I request a specific design to be printed on a specific product?
Yes, we're happy to accommodate custom requests as long as the design complies with copyright laws and the image is high quality.
